Course curriculum

  • 1

    Welcome to the world of SRM

    • An introductory message from your tutor

    • How to use this course

    • Before we begin...

  • 2

    Chapter #1 - Principles of SRM

    • The importance of understanding SRM

    • What's so special about SRM?

    • Who are our Suppliers?

    • Supplier Segmentation

    • Sourcing Options

    • Quiz

  • 3

    Chapter #2 - Develop and Deploy

    • The importance of understanding the SRM business case

    • Creating a Supplier Relationship Agreement

    • Stakeholder Management

    • Communication Management

    • Implementation

    • Quiz

  • 4

    Chapter #3 - Performance Management

    • The importance of knowing how to measure Supplier Performance

    • Benchmarking

    • Measuring Success

    • Balanced Scorecard

    • Governance

    • Culture and Ethics

    • Supplier's View of SRM

    • Quiz

  • 5

    Chapter #4 - Contract Management

    • The importance of knowing how to manage the Contract

    • Contract Change

    • Claims and Disputes

    • Exit Management

    • Quiz

  • 6

    Next steps

    • Congrats! Here's what's next...

    • More resources for you

    • Before you go...